Frequently Asked Questions
DIFFUSER FAQ
How do Alora diffusers work?
The diffuser fragrance evaporates into the air via the porous reed sticks. Flipping the sticks controls the amount of fragrance in your space. Flip all the sticks in a bigger space or for stronger scent, or flip just one or two in a smaller space.
How do I assemble my Alora diffuser?
Start by unscrewing the closed wood cap from the bottle. Replace it with the wood cap with a hole in the middle. Insert the reed sticks through the open cap and into the bottle. Immediately flip the sticks, so both sides of the sticks are saturated. Flip sticks as needed for desired intensity. Use care when handling the diffusers near an open flame or finished surfaces. The fragrance is flammable and can remove furniture finish.
What are Alora fragrances made of?
Alora Ambiance fragrances are made with a blend of high-quality fragrance and natural essential oils. We use this combination of ingredients to achieve a fragrance that is more intense and complex, and with greater staying power, than could be formulated using essential oils alone. Our fragrances are vegan, not tested on animals and paraben, phthalate and DEP free.
Does every Alora diffuser come with the reed sticks included?
Yes, each Alora diffuser comes with one set of reed sticks. You can purchase replacement stick sets for 8oz Alora reed diffusers here and for 16oz Alora reed diffusers here, if desired.
Can a diffuser be closed and then reopened at a later date?
Yes, closing the bottle for later use is fine. Just make sure to keep both caps and the box for easy storage.
Can Alora fragrances be used as perfume?
Yes, our fragrances are very similar to perfume and can be used safely on the body. We suggest you test a small amount of fragrance on your skin first before regularly using as a perfume.
Why are some fragrances stronger than others?
Our formula is the same for all of our fragrances. However, depending on the note combinations within each fragrance, the level of intensity will vary from one fragrance to another.
Are refills available?
We do not offer refills for three reasons. First, after using one bottle of fragrance the sticks are completely saturated and will not wick additional bottles (in other words, they won’t be able to absorb any more liquid and therefore won’t diffuse any fragrance). Second, pouring a new bottle of fragrance into an old bottle may alter the fragrance. Finally, we always package and ship our liquid diffuser fragrances in glass bottles, so you would receive a new glass bottle either way.
What is the shelf life of Alora diffusers?
We encourage you to use unopened diffusers within 3 years.
How long will Alora diffusers last?
Our 8oz diffuser lasts 1-3 months, and our 16oz diffuser lasts 3-5 months.
Why does the fragrance color vary from bottle to bottle?
The essential oils in our fragrances naturally darken with time. This will occur in opened and unopened bottles. Both heat and sunlight will increase darkening, and if excessive, may alter the fragrance.
Why does the rate of evaporation vary from bottle to bottle?
Different air conditions will affect the rate at which our reed diffuser fragrances evaporate. Dry climates, heated spaces, air conditioning and air purifiers may all increase the rate of evaporation, whereas more humid conditions may cause the fragrance to last longer. How often the sticks are flipped will also affect the rate of evaporation; flipping the sticks more often will cause the fragrance to evaporate faster and vice versa.
Why doesn’t my diffuser smell as strong as it used to? Have you changed the formula?
Our formulas have not changed. What has happened is a common occurrence: your nose has grown accustomed to the fragrance therefore you don’t notice it as much. To avoid this, we recommend alternating fragrances.
HAND WASH FAQ
How do I assemble my Alora hand wash?
Start by unscrewing the metal cap then screw on either the plastic or stainless steel pump. Stainless steel pumps come unlocked. To unlock the plastic pump, twist the nozzle counterclockwise until it stops turning. Press down on the pump a few times until hand wash dispenses.
What are the ingredients in Alora hand wash?
Here is a full list of the ingredients found in our hand wash.
Ingredients: Water, Cocamidopropyl Betaine, Cocamide DIPA, Sodium Iminodisuccinate, Sodium Fumarate, Sodium Hydrogen DL-Asparate, Alcohol Ethoxylate, Sodium Laureth Sulfate, Diisopropanolamine, Glycerin, Peg40 Hydrogenated Castor Oil, Propylene Glycol, Olea Europaea (Olive) Fruit Oil, Benzyl Alcohol, Dehydoacetic Acid, Fragrance
Can Alora hand wash be used as body wash in the shower or bathtub?
Yes, absolutely. However, please use caution as our hand wash bottles are glass and could shatter if dropped.
Are Alora hand wash refills available?
We do not currently offer hand wash refills, however, both our plastic and stainless steel pumps are reusable. Just give them a good rinse before switching them to a new bottle.
What is the shelf life of Alora hand wash?
We encourage you to use our hand wash within 2 years.
How long will each bottle of Alora hand wash last?
Unfortunately we cannot provide an exact estimate for this, as it depends on how often you use your hand wash and how much hand wash you use each time.
Why does the hand wash color occasionally change over time?
The essential oils in our fragrances naturally darken with time. This may occur in both opened and unopened bottles and varies based on the notes within each fragrance. Avoid placing your hand wash by a heat source or sunlight. Both increase the darkening of the fragrance, and, if excessive, may alter the fragrance.
ROOM SPRAY FAQ
What are Alora room sprays made of?
Alora Ambiance fragrances are made with a blend of high-quality fragrance and natural essential oils. We use this combination of ingredients to achieve a fragrance that is more intense and complex, with greater staying power than could be formulated using essential oils alone. Our fragrances are vegan, not tested on animals and paraben, phthalate, and DEP free.
What is the shelf life of Alora room spray?
We encourage you to use room sprays within 3 years.
Why does the room spray color occasionally change over time?
The essential oils in our fragrances naturally darken with time. This may occur in both opened and unopened bottles and varies based on the notes within each fragrance. Avoid placing your room spray by a heat source or sunlight. Both increase the darkening of the fragrance, and, if excessive, may alter the fragrance.
Can Alora room sprays be used as perfume?
Absolutely! Our fragrances are very similar to perfume and can be safely used on the body. We suggest you test a small amount of fragrance on your skin first before using it regularly as perfume.
Can Alora room sprays be used on linens?
Yes, just make sure to test the room spray on a small area first as darker fragrances may be visible.
How long will Alora room sprays last?
Unfortunately we cannot provide an exact estimate for this, as it depends on how often you use your hand wash and how much hand wash you use each time.
CANDLE FAQ
What should I do the first time I burn my candle?
When burning candles for the first time, trim wick to 1/4" and burn until a pool of wax covers the candle's entire surface. This will help the candle burn evenly and prevent wasted wax from building up along the sides of the container, a process known as tunneling.
Where should I burn my candle?
Always burn candles on a stable, heat-resistant surface. Keep the candle out of direct sunlight and away from heat sources. CAUTION: Never leave a burning candle unattended, and keep it away from pets and children.
Why should I trim the wick on my candle?
Letting the wick get too long causes the wick itself to burn, which causes the candle to smoke. Keeping the wick trimmed and burning the candle away from drafts will help control the flame and prevent smoking that may blacken the container.
How often should I trim the wick?
Trim the wick to 1/4" before burning the candle for the first time. Trim the wick prior to all future burns and anytime the wick begins to mushroom. Always let the candle wick cool completely before trimming.
Why is my candle smoking?
Anytime the flame is disturbed on a candle, soot is released from the flame causing the candle to smoke. To ensure even burning and to prevent smoking: keep the candle away from drafts, re-center the wick after extinguishing the candle and always keep the wick trimmed to 1/4".
How long do Alora candles last?
The approximate burn time of our candles is 50 hours. Burn candles for 3-4 hours at a time. Burning candles for longer periods of time can cause the candle wick to mushroom, which is a sign that the wick needs to be trimmed.
What are Alora candles made of?
Alora Ambiance candles are made with a premium blend of food-grade paraffin and soy wax. The wicks are 100% cotton.
Alora Ambiance fragrances are made with a blend of high-quality fragrance and natural essential oils. We use this combination of ingredients to achieve a fragrance that is more intense and complex, and with greater staying power, than could be formulated using essential oils alone. Our fragrances are vegan, not tested on animals and paraben, phthalate and DEP free.
