Customer Service

SHIPPING

Alora Ambiance orders are shipped via UPS Ground and take 4-5 business days to be delivered. Alora Ambiance products are considered hazardous goods, therefore air shipments are not possible. We are unable to ship to Alaska, Hawaii, Canada, Mexico, Puerto Rico and the US Virgin Islands. Please note: UPS does not deliver to PO Boxes, Army Post Offices (APO) and Fleet Post Offices (FPO). If you order our fragrance samples ONLY, we can ship to PO, APO and FPO boxes because the samples are sent via US Mail. 

ORDER PROCESSING

We accept Visa, Mastercard, and American Express. For security reasons, your billing name and address must match that of the credit card used for payment.

All purchases made on www.aloraambiance.com pass through a secure server so your credit card information is protected.

All orders ship within 48 hours unless otherwise noted. We ship Monday - Thursday by 2pm CST. Orders placed from Friday to Sunday will be processed the following Monday.

We will notify you via email or telephone if there is any delay in shipment or if products are temporarily out of stock, 

After placing your order, you will receive an email confirmation. Once the order is shipped, you will receive another email containing tracking information from UPS.

AUTO-REPLENISH

Auto-replenish product purchases are automatically delivered on your chosen schedule. You will receive an email 3 days before your auto-replenish order ships, at which time you may edit your order. You may modify or cancel your subscription at any time. Please note: promotional discounts cannot be applied to auto-replenish product purchases.

RETURN POLICY

If your order arrives broken or damaged, please contact us immediately, and we will send replacements or issue a credit. Please have your order number ready.

Returns for credit (minus shipping costs) are accepted within 15 days of purchase. WE DO NOT ACCEPT RETURNS ON USED OR OPENED ITEMS, NO EXCEPTION.

If you need to return merchandise, please call us at 800-895-6490 or email us at customerservice@aloraambiance.com and explain what items you would like to return. Once we approve your request, we will provide you with a Return Authorization Number. The next step is to send us the unopened and unused merchandise along with your Return Authorization Number and a copy of the order confirmation or invoice. Once we receive the returned merchandise, we will credit the original credit card used for the purchase. Shipping costs are not refunded unless the return is due to an Alora Ambiance error. Please do not send products back via US Mail as they do not ship hazardous materials.

GIFTING

If you are sending an Alora Ambiance product as a gift, you can check the “Is this a gift?” box at check out and enter a short message for the recipient. We will include the message on a card that will be shipped with your order.

SAMPLES

Individual Alora Ambiance spray vial samples can be purchased for $5 each. Sample vial kits including all of our Alora Ambiance fragrances can be purchased for $40.

SALES TAX

Alora Ambiance is required by law to collect sales tax on orders shipped to Minnesota.

PRIVACY POLICY

Alora Ambiance is dedicated to protecting your data privacy and safety. We aim to be fully transparent with you about how we use it. The policy statement below explains what data we collect, why and how we use it, as well as how we share and manage your information. It also outlines your choices and rights regarding this data, so please read it carefully to be fully informed.

WHAT INFORMATION WE COLLECT & WHY

When you shop on aloraambiance.com, we will ask for the following information. This information is necessary to collect payment, process and ship your order, and to communicate with you about the status of your order.

  • Name
  • Email address
  • Shipping & billing address
  • Phone number
  • Payment details

This information is needed to collect the order payment, process and ship your order and communicate with you about your order status.

During checkout you have the option to create an account with aloraambiance.com. If you choose to do so, we will create a profile containing your order history and store your addresses for easy access. Your full order history is stored within our system. Creating an account simply provides you with access to that information.

When you sign up for our email newsletter, we will ask for your email address. You can choose to stop receiving Alora Ambiance emails at any time by clicking "unsubscribe" in any Alora Ambiance email.

When you contact our Customer Service team via email or phone, we will ask for information to identify you in our system. This information is needed to provide timely assistance. We may also ask for feedback when shopping or communicating with us in order to improve our services.

When you visit aloraambiance.com, the following technical information will be collected in order to protect your data and our website. We also use this information to improve your shopping experience and the products and services provided.

  • IP address
  • Your browser type
  • Your operating system
  • Your browsing behavior on our website, such as product pages visited
  • Shopping behavior on our website, utilized for delivery of re-marketing and promotional offers

We also use cookies for a variety of reasons, most importantly to distinguish you from other users on our website as well as to help us compile aggregate statistics regarding our website usage. Additionally, we use cookies to improve our content, personalize your website visit and provide you with a positive website browsing experience.

ADVERTISEMENTS ON OTHER SITES

If you choose to give your date to other sites (e.g. Google or Facebook), their rules apply to that data, not ours. We purchase ads on these sites, so if you have provided them with your data, you will likely see our ads on these sites. If you do not wish to see these ads, you must contact the other sites directly.

WHAT DO WE DO WITH YOUR INFORMATION?

When you make a purchase from our website as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our website, we also automatically receive your computer's internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our website, new products, promotions and other updates.

We may share your data internally within Alora Ambiance. We may also share it with others who help us serve you. We will share your data with required companies to help us process payments, send communications, fulfill orders or provide us or you with services while shopping with us. These companies are required by law to protect your data and cannot use your data for anything except helping us provide you with products and services or as allowed by privacy law and our contracts.

HOW WE RECEIVE YOUR CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we imply that you consent to our collecting this information and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to opt out.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon being posted on this website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it. The last update to this policy was June 10, 2020.

QUESTIONS & CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, please contact our Privacy Compliance Officer by email at hello@aloraambiance.com or mailing us at:

Alora Ambiance
Privacy Compliance Officer
5150 Harriet Avenue Minneapolis, MN 55419